Complementary Reiki & Reflexology Therapies: 

All Reiki and Reflexology consultations include treatment and consultation time.  

I ask for at least 24 hours notice of a cancellation so that the appointment may be offered to another client.  If bookings are cancelled within 24 hours the treatment fee in full may be charged.  

Clients under the age of 16 must be accompanied by a parent/guardian who will give their written consent prior to treatment and remain with the child/young person during treatment.  

As there is not a supervised waiting area, clients are not permitted to bring children with them.

A 50% deposit is required to secure all appointments. Payment for Reiki sessions or gift vouchers can be made through the website, by cash or by bank transfer. Payment is due on completion of appointment (or on purchase of gift voucher(s). Credit terms are not offered. 

Client records are kept as electronic records which are password protected and encrypted. No client details will be passed on to third party organisations without the specific written request of the client, unless required to do so by law or in order to resolve payment disputes. 

When booking a session, clients accept that Reiki and Reflexology are complementary therapies and that they should consult a GP for any known or suspected medical issues. I do not recommend discontinuing any medication or stopping any course of medical treatment. Such decisions should be made in consultation with a qualified GP or relevant medical expert. Furthermore, it is recommended that, if clients are receiving medical treatment from GP/hospital, they inform all parties that they are receiving Complementary Therapies.

Reiki and Reflexology does not involve the removal of clothing and practitioners do not offer medical diagnoses or advice.

I reserve the right to refuse or discontinue client complementary therapy sessions at my discretion.

Zen with Jen Cancellation Policy 

1. Notice Period

• Minimum 24 hours’ notice is required to cancel or reschedule an appointment.

• This allows Zen with Jen to offer the slot to another client and ensures efficient use of time.

2. Late Cancellations

• Cancellations made with less than 24 hours’ notice may incur a fee of 50% of the session cost.

• Exceptions may be made for emergencies or unforeseen circumstances at the practitioner’s discretion.

3. No-Shows

• Clients who fail to attend without prior notice will be charged the full session fee.

• Future bookings may be withheld until outstanding payments are settled.

4. Arriving Late

• Appointment times are reserved specifically for each client.

• If you arrive late, your session may be shortened to avoid impacting subsequent clients.

• The full fee will still apply.

5. Practitioner Cancellations

• If Zen with Jen needs  to cancel, clients will be offered an alternative appointment at the earliest convenience.

• No charges will apply, and deposits (if any) will be refunded or transferred.

6. Client Wellbeing & Safeguarding

• Clients experiencing illness or circumstances that may affect treatment are encouraged to notify the practitioner promptly.

• This ensures sessions remain safe, ethical, and in line with CNHC’s safeguarding standards.

7. Continuous Improvement

• Feedback on the cancellation policy is welcomed to ensure it remains fair, transparent, and supportive of client wellbeing.